Terms & Conditions

1.1 We operate the website www.Tashola.com (the "website"). We are LFG
Limited, a company registered in the United Kingdom under company number 16067506
and with our registered office and main trading address at 3rd Floor 9 Hatton
Street, London, England, NW8 8PL. Our VAT number is 480 8352 77
 ("we", "our", "us" or "Tashola").

1.2 If you wish to contact us, including because you have any complaints, you can
contact us by e-mailing our Customer Care team at customer-service@tashola.com 

1.3 If you are a consumer then references in these terms and conditions (the
"Terms") to "you" are to the individual using our website and purchasing the products detailed on our website ("Products") for
private and non-commercial purposes. If you are a business, references in these
Terms to "you" are to the business that you have the authority to bind in accordance with section 2.

1.4 These Terms (together with our Privacy and Terms of Use) tell you information about us and the legal terms and conditions on which we sell the Products to you.  The Terms, Privacy Policy and Terms of
Website Use are together the "Agreement".

1.5 Please read these Terms carefully and make sure that you understand them, before
ordering any Products.  Please note that by ordering any of our Products in accordance with section 3, you agree to be bound by these Terms and the other documents expressly referred to in them.

1.6 You should print a copy of these Terms or save them to your computer for future
reference.

1.7 We amend these Terms from time to time as set out in section 15. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in July 2025

1.8 In these Terms:

1.8.1 “Customer Account” means a customer account which has been opened by you through our website in respect of the Products and is identified by way of an allocated account number generated by us;

1.8.2 "Order" shall have the meaning set out in section 3.1.5;

1.8.3 "VAT" means Value Added Tax;

1.8.4  a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

1.8.5  a reference to a party includes its successors or permitted assigns;

1.8.6  a reference to a statute or statutory provision is a reference to such statute or
statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;

1.8.7  any phrase introduced by the terms including, include, in particular or any similar
expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and

1.8.8  a reference to writing or written includes e-mails.     

This section 2 only applies if you are a business.
2.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use the Products under an Order.
2.2 The Agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, relating to its subject matter.
2.3 You acknowledge that in entering into the Agreement you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Agreement. You and we agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in the Agreement.
2.4 Nothing in this section shall exclude liability for either party's fraudulent misrepresentation

3.1 Our shopping pages will guide you through the steps you need to take to place an order with us but this is summarised below:
3.1.1 you will be asked to open a Customer Account by providing your name, email address and date of birth;
3.1.2 once you have opened a Customer Account you shall be issued with a username and password as part of the registration process to open your Customer Account. You must use all reasonable steps to keep your username and password confidential, and must inform us if you suspect or discover that your username or password have become known to someone else;
3.1.3 you shall use your Customer Account to place an order for the Products in accordance with the process outlined on our website, including by inputting your delivery address and payment details at this stage (an "Enquiry");
3.1.4 our order process allows you to check and amend any errors before submitting your order to us. Please take the time to review and check your order at each stage of the order process;
3.1.5 we will confirm our acceptance of your Enquiry by sending you an email confirming the information you included in your Enquiry and providing an estimated delivery date, including details of our delivery partner (the "Confirmation Email", at which point your Enquiry will become an "Order");
3.1.6 This Agreement together with the Order will become legally binding on you and us when we send you the Confirmation Email and each Order shall incorporate the Terms and shall be a new and separate contract between you and us;
3.1.7 If you change your mind about your Order within the 30 minutes immediately after you have received the Confirmation Email, you can cancel by contacting Customer Care using customer-service@tashola.com. If you want to cancel after this time you will need to return your Products, once you have received them, in accordance with clause 6 below;
3.1.8 Once we have dispatched your Order for delivery, we shall contact you on the email address provided in your Customer Account/Enquiry;
3.1.9 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your Order for that Product. If you have ordered other Products as part of the same Order, which we are able to process, then we will continue to process your Order for those Products. If you have already paid for the unavailable Product, we will refund you the full amount as soon as possible.
3.1.10 We reserve the right not to accept your Order in the event, for example, that we are unable to obtain authorisation for payment, if we reasonably believe a transaction is fraudulent, that shipping restrictions apply to a particular Product, that the Product ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within these Terms.

4.1 All Products are subject to availability.
4.2 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.
4.3 The prices and Products displayed on the website are subject to change and we reserve the right to change these at any time and without notice to you provided that if you place an order for Products through the website the price you will pay for the Product(s) will be the price displayed at the time you place your Enquiry, except for where the price displayed was incorrect and that pricing error was obvious and unmistakable. The prices displayed on the website at any moment are only valid at that moment.
4.4 Prices shown on the UK and Ireland website are in GBP and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, in which case prices shown on the website will be displayed in the relevant currency and are inclusive of all other taxes imposed by the applicable governmental authority.
4.5 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your Enquiry. Please see section 5 below for more information on delivery.
4.6 You agree to cooperate fully with us and provide all reasonable assistance in the event we recall any product(s), at our sole expense.
4.7 For International Delivery Destinations, the issuing bank might leverage cross-border surcharges which are outside of our control and for which we are not liable.
4.8. Promotion: The "Buy 2 & Get 1 Free" offer is valid on the purchase of any two full-priced products across the entire store (the "Eligible Items") for limited time only.
4.8.1 Mechanism: To qualify, three Eligible Items must be added to a single order. The discount will automatically be applied to make the lowest-priced of the three items free.
4.8.2 Exclusions: This promotion cannot be combined with any other offers, discounts, or coupon codes unless explicitly stated otherwise by the Company.

5.1 Delivery charges and times by country can be consulted on our Shipping page.
5.2 Shipping costs may apply to your Order for Orders below the amounts stated above and additional costs may apply for certain premium delivery services. If these costs apply they will be displayed prior to checkout. Any other charges applicable to your order will also be displayed at checkout.
5.3 We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control, please see clause 20 for further details of Events Outside Our Control. Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.
5.4 We deliver to addresses in the United Kingdom.
5.5 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
5.6 You shall be responsible for providing us with your up-to-date contact details in your Customer Account and/or Enquiry.

6.1 You may cancel an Order at any time if you have changed your mind in the 30 minutes immediately after you have received the Confirmation Email. In addition, if, before or after you have received your Product(s), you are not happy with what you ordered for any reason, and wish to cancel the order and/or return the Product(s), you may do so in accordance with clause 6.2 below.
6.2 If you are based in the European Union, you may cancel your Order within 14 days of your date of receipt of the Product(s) and all items (excluding earrings, see Clause 6.3) should be returned unworn, in their original packaging and in saleable condition within 14 days of such cancellation. We will refund you the total amount you paid for the Product(s) you are returning within 14 days of our receipt of the returned Product(s) or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. Returns can be sent using the freepost label with Royal Mail - for more details, please contact our customer service.
6.3 Non-Returnable Items (Earrings): For hygiene and public health protection reasons, all earrings are non-returnable.
6.4 We may make a deduction from the reimbursement to you of the diminished value of the goods if the Product(s) are not returned in a saleable condition.
6.5 For further information on returns, including the process to follow to return your Product(s) please see the Shipping & Returns page on our website.

6.6 Deduction for Diminished Value: We reserve the right to make a reasonable deduction from your refund if the returned Product(s) show signs of diminished value, including if the original packaging is damaged, if the item is not returned in saleable condition, or if non-earring items are returned opened or used.

7.1 For Product(s) that are defective, we will either offer you a refund (including the purchase price, original delivery costs and any other costs you may incur in returning the defective Product(s), repair the defective Product(s) or provide you with replacement Product(s) at no cost to you.
7.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

8.1 Introduction and Validity
8.1.1 These terms and conditions govern the relationship between you and LFG Limited.
8.1.2 By purchasing and/or using the gift card (the Card), this evidences your full acceptance of these terms and conditions, which have been made available to you at the time of purchase.
8.1.3 The Card is at all times the property of the issuer of the Card, who is LFG Limited, a company registered in England and Wales under company number 08937123, whose registered office is at 9 Hatton Street, London, England, NW8 8PL, VAT number GB 188 1226 93.
8.1.4 The Card is valid for the purchase of products: (i) online via the Tashola website (the Online Store); and (ii) at any standalone Tashola physical retail store (the Physical Stores). The Card is not valid for use at third-party concessions or department stores where Tashola products may be sold, unless expressly stated otherwise.
8.1.5 The Card does not constitute electronic money for the purposes of the Electronic Money Regulations 2011 or a payment service for the purposes of the Payment Services Regulations 2017.
8.2 Purchase and Restrictions
8.2.1 You cannot purchase gift cards using Shop Pay Installments (including Klarna and Clearpay). This restriction is due to financing regulations that exclude virtual currency transactions from installment plans.
8.2.2 Cards cannot be used to purchase other Gift Cards.
8.3 Usage and Redemption
8.3.1 The Card can be used as many times and for as many purchases as the cardholder chooses until the total balance of the Card has been used up.
8.3.2 After using the Card, the remaining balance on the Card available will be the difference between the balance available prior to the purchase and the relevant amount used up in that purchase. The remaining balance of the Card can be checked at any time via the link included in the gift card email the cardholders receive, or by asking a staff member at the till in any Tashola Physical Store (for Physical Cards).
8.3.3 Where the purchase price is in excess of the available balance on the Card, the difference will need to be paid through any other payment means accepted at Tashola Online Store or Physical Store, as the case may be.
8.3.4 Items purchased with the Card online via Tashola Online Store are subject to the same general Purchase Terms and Conditions shown on that website.
8.3.5 Any refund for items purchased with the Card which are returned will be made by crediting the price of the returned items back onto the remaining balance of the Card.
        For Online Returns: If the original Card no longer exists, the price of the items will be credited to a new Gift Card, which will be sent by e-mail to the customer who made the purchase.
        For In-Store Returns: If the item was purchased in a Physical Store using a Card, the refund will be issued back to the digital Card (if details are provided)
        When an order is paid with both a gift card and another method (e.g., credit card), any refund goes back to the gift card up to its current balance first. Remaining refund amounts are returned via the original payment method.
        The refund methods stated above are an essential term, and as such, they are deemed to be expressly accepted upon purchasing and/or using the Card.
8.3.6 The Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the Card. An altered or cancelled Card will not be accepted as a method of payment by the Tashola Online Store and the Tashola will not replace any Card that is lost, stolen or damaged except in accordance with your legal rights.
8.3.7 If you have purchased a Gift Card via Tashola Online Store, the Tashola Online Store will not be responsible for any failure or delay in delivery of the Card to its intended recipient if caused by events or circumstances beyond Tashola Online Store’s reasonable control, including (i) deficiencies or the breakdown of telecommunications lines/systems, (ii) a delay in the transmission of information or data or the loss of information or data which may occur under any of the circumstances provided under (i) above; (iii) the inaccuracy of the details of the recipient of the virtual Card provided by the purchaser of the Card; (iv) impossibility of delivery of the Card at the e-mail address provided, or (v) the fact that the e-mail sent is deemed to be spam or unwanted e-mail.
8.3.8 Cards obtained through any unlawful means shall be null and void and they shall not be used to purchase items, nor will the remaining balance on the Card be refunded.
8.3.9 The Card shall not be used for the purposes of advertising or promoting items or services marketed by any third party other than Tashola Online Stores without Tashola's prior written consent.
8.4 Returns & Refunds
8.4.1 The balance on the Card cannot at any time be refunded, or exchanged for cash, except (i) in accordance with your legal rights, or (ii) if the Card is unused, purchased in the United Kingdom, and returned to Tashola:
        within 30 days from the date of the dispatch, in respect of a Gift Card sent directly by us to your intended recipient or;
        within 30 days from the date of purchase, in respect of a Gift Card loaded to the Purchases section of your account, for you to pass on to your intended recipient.
        If you wish to return the Tashola Gift Cards, please contact Customer Service:customer-service@tashola.com.
8.4.2 Used gift card balance is non-refundable – Once a gift card has been partially redeemed, any remaining balance cannot be refunded back to cash or the original payment method. The funds will remain on the gift card for future use only.
8.4.3 Tashola reserves the right to amend these terms and conditions from time to time. The Card will be subject to the terms in force at the time the Card was purchased, unless any change in the terms is required to be made by law or governmental authority, or any non-material change in the terms is due to technological changes in our systems; in which case any potential changes will also apply to cards previously purchased.