Terms & Conditions
We operate the website www.Tashola.com (the "website"). We are LFG Limited, a company registered in the United Kingdom under company number 16067506 and with our registered office and main trading address at 3rd Floor 9 Hatton Street, London, England, NW8 8PL. Our VAT number is 480 8352 77 ("we", "our", "us" or "Tashola").
1.1 We operate the website www.Tashola.com (the "website"). We are LFG
Limited, a company registered in the United Kingdom under company number 16067506
and with our registered office and main trading address at 3rd Floor 9 Hatton
Street, London, England, NW8 8PL. Our VAT number is 480 8352 77
("we", "our", "us" or "Tashola").
1.2 If you wish to contact us, including because you have any complaints, you can
contact us by e-mailing our Customer Care team at customer-service@tashola.com
1.3 If you are a consumer then references in these terms and conditions (the
"Terms") to "you" are to the individual using our website and purchasing the products detailed on our website ("Products") for
private and non-commercial purposes. If you are a business, references in these
Terms to "you" are to the business that you have the authority to bind in accordance with section 2.
1.4 These Terms (together with our Privacy and Terms of Use) tell you information about us and the legal terms and conditions on which we sell the Products to you. The Terms, Privacy Policy and Terms of
Website Use are together the "Agreement".
1.5 Please read these Terms carefully and make sure that you understand them, before
ordering any Products. Please note that by ordering any of our Products in accordance with section 3, you agree to be bound by these Terms and the other documents expressly referred to in them.
1.6 You should print a copy of these Terms or save them to your computer for future
reference.
1.7 We amend these Terms from time to time as set out in section 15. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in July 2025
1.8 In these Terms:
1.8.1 “Customer Account” means a customer account which has been opened by you through our website in respect of the Products and is identified by way of an allocated account number generated by us;
1.8.2 "Order" shall have the meaning set out in section 3.1.5;
1.8.3 "VAT" means Value Added Tax;
1.8.4 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
1.8.5 a reference to a party includes its successors or permitted assigns;
1.8.6 a reference to a statute or statutory provision is a reference to such statute or
statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
1.8.7 any phrase introduced by the terms including, include, in particular or any similar
expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
1.8.8 a reference to writing or written includes e-mails.
This section 2 only applies if you are a business.
2.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use the Products under an Order.
2.2 The Agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between you and us, whether written or oral, relating to its subject matter.
2.3 You acknowledge that in entering into the Agreement you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Agreement. You and we agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in the Agreement.
2.4 Nothing in this section shall exclude liability for either party's fraudulent misrepresentation
3.1 Our shopping pages will guide you through the steps you need to take to place an order with us but this is summarised below:
3.1.1 you will be asked to open a Customer Account by providing your name, email address and date of birth;
3.1.2 once you have opened a Customer Account you shall be issued with a username and password as part of the registration process to open your Customer Account. You must use all reasonable steps to keep your username and password confidential, and must inform us if you suspect or discover that your username or password have become known to someone else;
3.1.3 you shall use your Customer Account to place an order for the Products in accordance with the process outlined on our website, including by inputting your delivery address and payment details at this stage (an "Enquiry");
3.1.4 our order process allows you to check and amend any errors before submitting your order to us. Please take the time to review and check your order at each stage of the order process;
3.1.5 we will confirm our acceptance of your Enquiry by sending you an email confirming the information you included in your Enquiry and providing an estimated delivery date, including details of our delivery partner (the "Confirmation Email", at which point your Enquiry will become an "Order");
3.1.6 This Agreement together with the Order will become legally binding on you and us when we send you the Confirmation Email and each Order shall incorporate the Terms and shall be a new and separate contract between you and us;
3.1.7 If you change your mind about your Order within the 30 minutes immediately after you have received the Confirmation Email, you can cancel by contacting Customer Care using customer-service@tashola.com. If you want to cancel after this time you will need to return your Products, once you have received them, in accordance with clause 6 below;
3.1.8 Once we have dispatched your Order for delivery, we shall contact you on the email address provided in your Customer Account/Enquiry;
3.1.9 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your Order for that Product. If you have ordered other Products as part of the same Order, which we are able to process, then we will continue to process your Order for those Products. If you have already paid for the unavailable Product, we will refund you the full amount as soon as possible.
3.1.10 We reserve the right not to accept your Order in the event, for example, that we are unable to obtain authorisation for payment, if we reasonably believe a transaction is fraudulent, that shipping restrictions apply to a particular Product, that the Product ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within these Terms.
4.1 All Products are subject to availability.
4.2 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. The packaging of the Products may vary from that shown on images on our site.
4.3 The prices and Products displayed on the website are subject to change and we reserve the right to change these at any time and without notice to you provided that if you place an order for Products through the website the price you will pay for the Product(s) will be the price displayed at the time you place your Enquiry, except for where the price displayed was incorrect and that pricing error was obvious and unmistakable. The prices displayed on the website at any moment are only valid at that moment.
4.4 Prices shown on the UK and Ireland website are in GBP and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, in which case prices shown on the website will be displayed in the relevant currency and are inclusive of all other taxes imposed by the applicable governmental authority.
4.5 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your Enquiry. Please see section 5 below for more information on delivery.
4.6 You agree to cooperate fully with us and provide all reasonable assistance in the event we recall any product(s), at our sole expense.
4.7 For International Delivery Destinations, the issuing bank might leverage cross-border surcharges which are outside of our control and for which we are not liable.
5.1 Delivery charges and times by country can be consulted on our Shipping page.
5.2 Shipping costs may apply to your Order for Orders below the amounts stated above and additional costs may apply for certain premium delivery services. If these costs apply they will be displayed prior to checkout. Any other charges applicable to your order will also be displayed at checkout.
5.3 We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control, please see clause 20 for further details of Events Outside Our Control. Dates and times given for delivery are estimates only and we shall not be liable for any delay in delivery.
5.4 We deliver to addresses in the United Kingdom.
5.5 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
5.6 You shall be responsible for providing us with your up-to-date contact details in your Customer Account and/or Enquiry.
6.1 You may cancel an Order at any time if you have changed your mind in the 30 minutes immediately after you have received the Confirmation Email. In addition, if, before or after you have received your Product(s), you are not happy with what you ordered for any reason, and wish to cancel the order and/or return the Product(s), you may do so in accordance with clause 6.2 below.
6.2 If you are based in the European Union, you may cancel your Order within 14 days of your date of receipt of the Product(s) and all items should be returned unworn, in their original packaging and in saleable condition within 14 days of such cancellation. We will refund you the total amount you paid for the Product(s) you are returning within 14 days of our receipt of the returned Product(s) or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.Returns can be sent using the freepost label with Royal Mail - for more details, please contact our customer service.
6.3 Earrings should be handled with care and kept in their original packaging if you wish to return them. For hygiene reasons, we are unable to accept returns on earrings that have been worn or are not in their original packaging.
6.6 We may make a deduction from the reimbursement to you of the diminished value of the goods if the Product(s) are not returned in a saleable condition.
6.7 For further information on returns, including the process to follow to return your Product(s) please see the Shipping & Returns page on our website.
7.1 For Product(s) that are defective, we will either offer you a refund (including the purchase price, original delivery costs and any other costs you may incur in returning the defective Product(s), repair the defective Product(s) or provide you with replacement Product(s) at no cost to you.
7.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.